Overview
Premium Carriers LLC ("we," "us," or "our") operates the website premiumcarriersllc.com (the "Site"). This Privacy Policy explains how we collect, use, and protect personal information you provide when visiting our Site or contacting us about our trucking and logistics services.
By using our Site, you agree to the practices described in this Privacy Policy. If you have any questions, please contact us using the information at the bottom of this page.
Information We Collect
We may collect the following types of personal information:
- Contact information — name, company name, email address, phone number, and mailing address when you fill out a contact or inquiry form on our Site.
- SMS / text message opt-in information — mobile phone number and consent status when you voluntarily provide your number and agree to receive text message communications from us.
- Communication records — messages and correspondence you send us via phone, email, or web forms.
- Automatically collected data — standard server logs, IP address, browser type, pages visited, and referring URL collected through cookies or similar technologies when you browse our Site.
We do not collect sensitive personal information such as Social Security numbers, payment card data, or government-issued identification numbers through this Site.
How We Use Your Information
We use the information we collect to:
- Respond to freight inquiries, quote requests, and general questions about our services.
- Send operational updates, dispatch notifications, or service-related communications you have requested.
- Send SMS/text message updates if you have opted in to receive them (see section below).
- Improve the content and functionality of our Site.
- Comply with applicable law and protect our legal rights.
We do not sell your personal information to third parties.
SMS / Text Message Communications
If you provide your mobile phone number and consent to receive text messages from Premium Carriers LLC, we may send you service-related SMS notifications such as dispatch updates or appointment confirmations.
No mobile opt-in information or text message consent will be shared with third parties or affiliates for marketing purposes.
Your opt-in to receive SMS messages is voluntary. Message and data rates may apply. You may opt out at any time by replying STOP to any message we send, or by contacting us directly at the information below. After opting out, you will not receive further SMS messages from us unless you opt in again.
We do not use your mobile number for any purpose other than the service communications you consented to receive.
Sharing of Information
We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:
- Service providers — trusted vendors who assist us in operating our website or business (e.g., hosting providers), subject to confidentiality agreements, and only to the extent necessary to perform their services.
- Legal compliance — when required by law, court order, or government authority, or to protect the rights and safety of Premium Carriers LLC, our employees, or the public.
- Business transfer — in the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction.
We never share SMS opt-in consent or mobile phone numbers collected for text messaging purposes with any third party or affiliate.
Cookies and Tracking
Our Site may use cookies and similar tracking technologies to analyze site traffic and improve user experience. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of the Site.
We do not use tracking technologies to build advertising profiles or to serve targeted advertisements.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law. When information is no longer needed, we delete or anonymize it in accordance with our internal data retention practices.
Security
We take reasonable administrative, technical, and physical precautions to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.
Your Rights
Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or request deletion of data we hold about you. To exercise any of these rights, please contact us using the information below. We will respond to your request within a reasonable timeframe.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy, want to exercise your data rights, or need to opt out of SMS communications, please reach out: